Privacy Policy for Hearthgrove Veterinary Care
Hearthgrove Veterinary Care ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our site or use our services. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect various types of information in connection with the services we provide, including:
- Personal Data Provided by You: This includes information you provide when you register for an account, book appointments, fill out forms, or communicate with us. This may include your name, address, phone number, email address, and details about your pet(s) (e.g., name, species, breed, medical history, veterinary preferences).
- Medical and Health Information: In providing veterinary services for small and large animals, we collect information related to your pet's health, diagnostic results, treatment plans, vaccination records, and rehabilitation progress. This data is crucial for delivering comprehensive medical care.
- Usage Data: We may collect information about how you access and use our site, such as your IP address, browser type, device type, pages visited, and the time and date of your visit. This helps us understand how our site is used and improve its functionality.
- Cookie Data: We use cookies and similar tracking technologies to track activity on our site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
The information we collect is used for various purposes, including:
- To provide and maintain our veterinary services, including small and large animal medical care, emergency services, diagnostics, surgery, vaccinations, rehabilitation, and nutritional consulting.
- To process appointments, manage client accounts, and communicate with you regarding your pet's health or appointments.
- To improve and personalize your experience on our site and in our services.
- To conduct research and analysis to improve our services and understand client needs.
- To monitor the usage of our site and prevent fraudulent activity.
- To comply with legal obligations and regulatory requirements.
3. Sharing Your Information
We may share your information in the following situations:
- With Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as IT support, billing, diagnostic laboratories, or referral specialists, all acting under strict confidentiality agreements.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- With Consent: We may share your information with your explicit consent or at your direction.
4. Data Security
We have implemented appropriate technical and organizational measures to safeguard your personal data from unauthorized access, use, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods.
5. Your Data Protection Rights (GDPR)
Under GDPR, you have the following rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your rights, please contact us at:
Hearthgrove Veterinary Care
2847 Willowbank Road, Suite 3B
Bristol, South West England, BS8 1TH
United Kingdom